The Worldwide Asset eXchange Is Hiring!

SIMPLE. INSTANT. SECURE. GLOBAL.

WAX is the safest and most convenient way to create, buy, sell, and trade virtual items - to anyone, anywhere in the world.

Hundreds of millions of people around the globe already trade digital items. But the problems that plague the item trading community have stunted its growth far beneath its full potential. That's because the world of digital ownership today is defined by its restrictions. WAX is building a future to where it will be redefined by its freedom.

WAX is creating a full suite of blockchain-based tools that allows anyone to trade digital or even physical items instantly and securely, to anyone, anywhere.

Participants of the Worldwide Asset eXchange gain access to a global community of collectors and traders, buyers and sellers, creators and gamers, merchants and game developers.

We're building the tools to create the future of digital ownership and trading, and putting them in your hands. Come build it with us. What will you do with WAX?

Why work at WAX?

© 2020 WAX, Worldwide Asset eXchange. All rights reserved.

Digital Marketer

Develop and implement paid marketing strategies

Manage the back end of WAX and WAX Digital websites

Optimize SEO, drive website traffic through new customer acquisition

Manage online conversion rates

Determine optimum use of budgeted funds to achieve strategic marketing objectives

Communicate effectively to identify opportunities to improve existing spend

Build scalable analyses to measure results on a daily / weekly basis, and react quickly to adjust strategy

Update agency, a greater team on key industry trends, media research, marketplace conditions, and how it all impacts the client; make strategic recommendations accordingly

Demonstrate ability to execute performance-driven digital media campaigns and efficiently hit client metrics.

Provide direct support to the marketing and creative team i.e. updating product channels, creating tracking links, gathering key insights

Responsibilities

5 years of experience

Proficient in SEO, SEM, Google Analytics

Web / social media / copywriting

Online marketing/strategy

Social media management

Qualifications

Skills

Experience working with Google Analytics

Familiarity with quantitative and qualitative data collection

Passion for promoting art and artists

Attention to detail and confidence with analytics and numbers

Organized and a natural multi-tasker

Ability to take initiative and work well in a team environment

Passion for data analysis, internet marketing, entrepreneurship, and startup culture

Effective collaborator, able to easily work as a team with clients & internal team.

Ability to operate in a fast-paced, ever-changing, technically demanding environment

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Summary

The Business Development Representative (BDR) will generate new business opportunities ("Pipeline") by following proven processes to prospect into Enterprise & SMB accounts. 

The Business Developer will conduct high-level conversations with senior executives about their business and marketing issues and operations ("Qualification"). The successful candidate will be a strongly self-motivated and driven individual who is goal-oriented, methodical and tenacious, and can effectively interact with a team.

This position has clear advancement potential within the Business Development organization, and the compensation package includes an incentivized commission structure.

You will have the opportunity to be a part of an exceptional team that is responsible for building and creating new solutions around the WAX blockchain platform, which allows millions of businesses and customers to create their own virtual stores on one decentralized blockchain platform, providing instant payments, security, and trusted service that will bring millions of new participants into the rapidly growing blockchain ecosystem. 

This role reports directly to the VP of Operations.

Blockchain experience required

5 or more years of sales or business development experience

Experience negotiating partnership agreements is helpful

Understanding NFTs is helpful

Experience conducting product demonstrations to corporate customers is helpful

Bachelor's degree in business, computer science or a related field of study

Qualifications

Identify attractive partnership opportunities for the WAX NFT Market

Create compelling marketing collateral used in pitching IP owners and corporate customers. Produce and deliver polished presentations quickly

Brainstorm and pitch new products with new or existing partners to extend the availability and monetization of WAX offerings

Coordinate closely with WAX leadership

Maintain close contact with the WAX Community

Responsibilities

Business Development

WAX is an equal opportunity employer

WAX is an equal opportunity employer

AboutWAX Blockchain

Analyze growth strategies, initiatives and report on performance and ROI’s across all channels

Optimize customer experience and buyer journey to best retain and re-engage returning customers

Stay ahead of social trends, propose tests and trial programs to expand our presence and grow audiences on new platforms

Work cross-functionally to identify and establish medium to short term strategic priorities and targets in line with wax.io and wdny.io overall business objectives and ensuring successful execution

Identify areas of potential improvement, recommend changes and execute policies and procedures to maximize effectiveness

Partner with team members to shape and evolve the digital customer experience

Overview

Weekly Content

• Review social post copy for announcements, contests, growth hacking  & more

Product Content - Includes but not limited to the following: 

• New and existing Product blog posts
• Technical posts
• Announcements for new products or update on existing products

Responsibilities

Website Content - Includes but not limited to the following:          
• Existing website content for wdny.io, wax.io, existing dApps
• Marketing site content review 

NFT Launches + new dApp - Includes but not limited to the following: 

• Content review of NFTs
• Press Release write ups
• Blogs post round ups on a quarterly basis

Apply

WAX is an equal opportunity employer

Apply

Summary

Our team is growing, and we’re looking to add a Frontend Developer to enhance the WAX experiences as well as the platforms that support these.

You will have the opportunity to be a part of an exceptional team of distributed engineers that are responsible for building and creating new solutions around the WAX platform, which allows millions of traders to create their own virtual stores on one decentralized platform, providing instant payments, security, and trusted service that will bring millions of new participants into a growing ecosystem.

In this role, you will have the opportunity to take proof of concept into a production-ready environment, while collaborating with backend engineers and product to optimize components across our various domains for maximum performance.

This role reports directly to the CTO. 

Bachelor's degree in Computer Science, Information Systems, Mathematics, or a related discipline

3+ years web application development experience using JavaScript, HTML5, CSS3, and MVC frameworks (including modern JS frameworks, ReactJS, VueJS)

Significant experience with web performance best practices, measurement techniques, and building high-quality, high-performance, scalable web applications

Ability to write thorough, scalable and clear design documentation

Experience using version control systems (Git)

Ability to work within a distributed team environment wearing multiple hats.

Ability to thrive in a startup environment.

Qualifications

Nice To Haves

Games, e-commerce, or payment gateway integration

Blockchain and/or distributed systems


As a key member of the WAX team, you will primarily focus on the development of all server-side logic, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end

Optimize performance of our existing front-end code

Convert UI specifications into clean and easy to maintain responsive web pages

Ensure compatibility of front-end applications across platforms and browsers

Develop single page applications in React and other best in class JavaScript libraries

Execute and deliver new or extend frameworks to implement features that are of medium to high complexity

Work within an Agile team in CI/CD environment with modern JavaScript technologies to develop complex web applications

Partner with Product, Creative, and Backend teams to bridge between UI/graphic design and technical implementation

Perform unit testing and debugging

Responsibilities

Frontend Developer

WAX is an equal opportunity employer

*Recruiting firms that submit resumes to WAX without first entering into a written contract will not be entitled to any compensation on candidates referred by that firm.

Customer Service Representative

• Ability to empathize with and prioritize customer needs

• Uphold company values and respect every customer

• Exude patience and ownership with each customer

• Ability to resolve conflicts and set appropriate expectations with customers

• Ability to determine customer needs and provide appropriate solutions

Customer Service Skills

• Ability to communicate clearly and concisely with both external customers and coworkers

• Ability to document customer account activities thoroughly and concisely

• Comprehension skills-- ability to clearly understand and respond appropriately to the issues that customers present

• Composition skills-- ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues

Communication Skills

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Job Description and Requirement

This vital position requires an action-oriented, flexible problem-solver who will assist customers in resolving problems; bright, articulate, detail-oriented Customer Services Representative. We operate in a 24/7 environment supporting global markets, and collectors from around the world. 

What does success look like?

As a member of WAX.io’s Customer Success team, Customer Support Representatives are the primary interface with the customer to answer questions, diagnose and resolve problems, match the customer to the right offering, recommend and train customers how to best use WAX products and provide other value-added services.  

This person will be a passionate, hard-working professional with proven operational, analytical and technical skills, strong critical thinking, deep understanding of Customer Service, and the ability to work cross-functionally in a dynamic and fast paced environment. 


Because CSRs have extensive interactions with the customers, the issues they are facing and what they need to accomplish, all CSRs serve key roles in customer advocacy, knowledge development and process improvement.  Writing is also a core skill of the CSR.  Knowledge creation and sharing is a fundamental role of the CSR: this is how you do the role, not an add-on activity.  As CSRs work with customers, they discover or refine information that helps customers.  They are responsible for creating and publishing the knowledge in both internal knowledge bases and customer-facing pre-definitions that help customers and other team members quickly resolve problems and use the offerings better.

• Manage and coordinate the successful achievement of customer priorities and objectives as it pertains to WAX.io and WAX products

• Answer customer tickets in an efficient and precise manner

• Bring forward customer issues proactively for resolution and best-practice sharing amongst the team - acting as a customer advocate

• Other duties as assigned by one’s manager

Responsibilities

Fullstack Developer

• As a key member of the WAX team, you will primarily focus on the development of full-stack applications using Node.js and React, and ensuring high performance and responsiveness to requests from the front-end.

• Write C++ Smart Contracts developing decentralized, WAX blockchain components

• Execute and deliver new or extend frameworks to implement features that are of medium to high complexity

• Work within an Agile team in CI/CD environment with modern JavaScript technologies to develop complex, decentralized blockchain applications

•Implement new features in a highly collaborative work environment alongside product managers, UI/UX experts, and fellow engineers

• Perform unit testing and debugging

Responsibilities

• Jack of all trades, master of few who enjoys getting stuff done. You must enjoy learning new technologies while being highly adaptable.

• Experience in web application development experience using JavaScript, HTML5, CSS3, and MVC frameworks (including modern JS frameworks, ReactJS, VueJS)

• 3+ years of professional experience with Node.js & ReactJS

• Experience working with PHP backend applications 

• Demonstrated knowledge of databases, networking, security, privacy, and compliance for Web-based applications.

• Experience with cloud services (AWS, Google Cloud) 

• Experience with unit testing and virtualized environments using Docker

• Experience using version control systems (Git)

• Ability to write thorough, scalable and clear design documentation.

• Ability to work within a distributed team environment wearing multiple hats.

• Ability to thrive in a startup environment.

Qualifications

Apply

WAX is an equal opportunity employer

Summary

We’re looking to add a Fullstack Developer to enhance the WAX experiences as well as the platforms that support these.

You will have the opportunity to be a part of an exceptional team of distributed engineers that are responsible for building and creating new solutions around the WAX platform, which allows millions of traders to create their own digital items and virtual stores on one decentralized platform, providing instant payments, security, and trusted service that will bring millions of new participants into a growing ecosystem.

In this role, you will have the opportunity to take proof of concept into a production-ready environment, while collaborating with a top-notch engineering team to optimize components across our various domains for maximum performance, including the development of our growing NFT ecosystems and WAX Cloud Wallet. 

This role reports directly to the CTO. 

• Games, e-commerce, or payment gateway integration

• Blockchain and/or distributed systems

• PHP Experience

• C++ Experience

Nice To Haves

Qualifications

• At least 2 years of customer service experience

• Excellent command of English Language (verbal and written)

• Excellent typing, phone, and computer navigation skills

• Ability to navigate the Internet, email, and chat to customer via Instant Messenger tools

• Ability to cope well in a high-pressure environment while maintaining high quality outputs

• Experience with servicing high profile customers is required

• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality

• Demonstrated ability to work as an effective team member

• Strong interpersonal skills

• Comfortable and able to function in an ambiguous, fast paced work environment

• Flexibility to work shifts

• Positive, compassionate attitude and a passion for customer service


Education

• University degree or College diploma or 2+ years’ experience in Customer Service

Certifications

Customer Success/Customer Service certifications will be considered+


(The above statements describe the general nature and level of work being performed in this job.  They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned as required by management.)

• Occasional off-hours meetings and conference calls, managerial on-call and periodic overtime

• Ability to switch contexts quickly and often, from customer to customer and from topic to topic with minimal preparation; maintain constant awareness of high-priority issues

Working Conditions

Fraud Analyst

• Responsible for monitoring, identification, root cause analysis, mitigation and triaging of new and ongoing risk incidents daily with the mission to restore normal operation.

• Provide real time visibility into Risk checkpoints and controls, conduct in depth analysis of risk events and emerging threats that arise.

• Develop queries to extract data for incident investigation and perform exploratory data analysis to identify emerging threats.

• Conduct proactive qualitative investigations to identify and scope emerging fraud trends.

• Partner across teams and regions within the eCommerce site to coordinate incident response, share insights and drive swift resolutions to incidents.

• Maintain centralized incident tracking, summarizing and reporting of all incidents.

• Incident Response - collaborate with a team to manage all high severity incidents from inception to resolution, ensuring quick and accurate assessment of the issue, including identifying the impact to a specific Business Unit, Owner(s) and engaging the appropriate resolver group.

• Provide input into the Incident Management Process, further defining the process flow, detailing expectations and assisting in training and guiding impacted parties to enforce the process.

• Determine existing fraud trends by analyzing accounts and transaction patterns using internal systems and 3rd party fraud tools 

• Identify potential vulnerabilities, outliers, and/or gaps in process, systems, and/or operations through data analysis

• Responsible for research and analysis of account activity to assess levels of risk and fraud

• Monitor fraud alerts, provide data analysis to support resolutions and lead fraud recovery processes

• Manage project strategies including monitoring project processes and results

Responsibilities

• Strong experience and proficiency in SQL, Excel, proven understanding of database concepts and practical experience with analytic tools (Tableau, Elasticsearch, Grafana or Python).

• 3+ years of experience in risk management, incident management, project management, or related fields.

• Understanding of risk management in multiple areas: Fraud Risk (account take over, stolen financials), Credit Risk (Bank Payments), Buyer Risk, Seller Risk, abuse, collusion risk, etc.

• Experience working with large datasets, recognizing and interpreting data trends, and using data to influence business decisions

• Ability to break down sophisticated problems and business questions and effectively communicate measurable insights to diverse audiences.

• Experience and knowledge of the incident management principles and methodologies, specializing in medium/large-scale organizational incident processes a plus.

• 3-5 years experience working with ecommerce and/or digital goods fraud detection

• Fast learner with ability to grasp new technical skills quickly

• Analytical and detail-oriented with the ability to think logically and reasonably

• Strong attention to detail

• Strong organizational skills

• Ability to work under pressure and meet deadlines

• Ability to communicate effectively both orally and in writing

• Advanced Microsoft Excel/Google Sheets (pivot tables, vlookups, etc)

• Able to work independently with minimal supervision

• Experience with SQL a plus

• Experience with Sift Science a plus

• Knowledge of Blockchain and NFT marketplaces a plus

Requirements

Apply

WAX is the king of NFTs and we are building a future to where it will be redefined by its freedom. We are creating a platform that allows anyone to trade digital items instantly and securely, to anyone, anywhere. Our platform will redefine digital goods, vIRLs and distributed finance through decentralization and blockchain interoperability.

Our team is growing and we are looking to add an experienced Fraud Analyst. This vital position requires an action-oriented, flexible problem-solver who will assist customers in resolving problems; bright, articulate, detail-oriented Customer Advocate. We operate in a 24/7 environment supporting global markets, and collectors from around the world. 

As a Fraud Analyst, you must be committed to proactively identifying fraud and preventing potential loss, while continuing to be mindful of the customer sitting on the other side of the computer screen. 

About you

The successful candidate should be a quick learner with deep quantitative and qualitative analytical capabilities, should possess strong intellectual curiosity, skills in problem definition, and a collaborative working style. A solid understanding and experience with fraud and risk trends is strongly preferred. Should be able to balance multiple projects at the same time and handle various tasks and results-oriented demands in a fast paced technology environment. This team provides 24x7x365 monitoring of Risk metrics and requires the ability to work shifts to provide a 24x7x365 support staff.

• Occasional off-hours meetings and conference calls, on-call, and periodic overtime

• Ability to switch contexts quickly and often, from customer to customer and from topic to topic with minimal preparation; maintain constant awareness of high-priority issues

Education

• University degree or College diploma in Business Administration, Computer Sciences or related field from an accredited learning institution

Certifications

• Fraud Prevention certifications will be considered

Working Conditions

WAX is an equal opportunity employer

Customer Experience Project Manager

• Be a natural leader who inspires; Be curious and very self-aware

• Have a strategic mindset with practical orientation, enabling business growth

C• apable of translating business requirements into tactical, technical plans and is able to articulate outcomes in both contexts

• Have strong organizational, analytical, problem-solving and project management skills with incredible attention to detail

• Have successfully led delivery of services involving cross functional/cross geography teams

• Have an adaptable and decisive approach to problem solving requiring minimal supervision

• Have a passion for customer service and love to build and grow customer relationships

• Stay in touch with industry trends and associations; bring forward innovation with purpose and passion

• Appreciate and promote diverse points of view, cultures and approaches

• Work independently and is able to be highly productive and self-directed

Leadership

• Draw on experience managing projects from end to end.

• Proactive approach to project risk and issue management; demonstrate tenacious problem-solving skills.

• Be able to influence both customer and internal resources.

• Consistently deliver results within established goals; always focused on the desired business outcome, especially retention and customer satisfaction.

• Work productively and collaboratively in a virtual environment.

• Act as a lead on projects designed to enhance customer experience and increase organizational efficiency

• Identify improvement opportunities, gather business requirements, drive successful design, and manage cross-functional teams to implement recommended solutions

• Engage with department leaders to develop and execute project plans involving:

• Process updates and standardization

• Policy implementation

• System enhancements

• Department SOP’s

• Onboarding, training and continuing education programs and documentation

• KPI’s - measuring performance, productivity and customer satisfaction

• Work closely with supporting departments to ensure collaborative and inclusive execution of project implementation

• Monitor deployment activities and ensure key milestones are met

• Ensure proper prioritization is constantly evaluated on all department initiatives

• Lead consistent communication flow regarding any/all new initiatives

• Identify operational opportunities within the department to ensure productivity and scalability

Project Management

• Celebrate diverse cultures and approaches; adapt to the most effective management techniques to enable individual excellence and team achievement

• Proactively manage issues before they become serious and high-impact; be able to initiate and lead difficult conversations that are fact-based and outcome-focused

• Solicit and consider all points of view and provide honest and constructive feedback

• Demonstrate excellent verbal and written communication skills and is an effective and empathetic listener

• Demonstrate ability to handle and resolve ambiguous, confidential and sensitive situations and issues

• Demonstrate a high degree maturity, emotional intelligence and empathy; focus on the desired outcome in a blameless, improvement-driven environment

• Internalize deficits; recognize, articulate and implement meaningful improvement plans that are highly customer-centric

Communication

• Create an exceptional customer experience by understanding the customer and providing training and education on the NFT project process

• Continually improve the process

• Gather all necessary accurate information required to implement a new NFT project

• Assist with internal tool to set up the NFT project per the specs

• Ensure all internal teams are notified and have performed the appropriate actions for a successful launch

Responsibilities

Apply

• Occasional off-hours meetings and conference calls, managerial on-call and periodic overtime

• Ability to switch contexts quickly and often, from customer to customer and from topic to topic with minimal preparation; maintain constant awareness of high-priority issues

Education

• University degree or College diploma in Business Administration, Computer Sciences or related field from an accredited learning institution

Certifications

• Customer Success/Customer Service/Project Management certifications will be considered


(The above statements describe the general nature and level of work being performed in this job.  They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned as required by management.)

Working Conditions

What does success look like?

As a member of WAX Operations team, the Project Manager will lead a number of WAX NFT customer engagements, promoting the development and execution of quality services in support of the company's goal of providing a superior customer experience, retention and promoting WAX culture of high performance, continuous learning and customer-focused improvement.

This person will be a passionate, hard-working professional with proven operational analytical, strong critical thinking, deep understanding of Customer Experience, and the ability to work cross-functionally in a dynamic and fast paced environment. The Project Manager is accountable for driving projects and tasks to completion as well as improvement planning, in addition to taking on any special projects as needed.  The Manager must excel at influencing positive outcomes through creating shared value and collaborative relationships between WAX and it’s customers. The Manager acts as a champion for the culture of continuous improvement at WAX –to provide superior customer services and maximize efficiency.

WAX is an equal opportunity employer

• Ability to approach problems logically, with good judgment to ensure the appropriate customer outcome

• Ability to make appropriate decisions on behalf of the customer quickly and effectively

• Desire to continually learn

• Solution oriented and self-motivated

• Ability to effectively prioritize work time to ensure efficiency

Problem Solving Skills

• Time management affects the customer and the team – CSRs are expected to follow through  on their commitments, be on time, and ensure they are properly allocating their time

• Ability to work in a group and build relationships with peers

Team Oriented

• Familiarity with multiple browsers, multiple tabs and window navigation and instant messenger tools

Computer Skills

Fullstack DeveloperCustomer Experience Project ManagerCustomer Service RepresentativeFraud AnalystContent Writer

Content Writer

WAX is an equal opportunity employer

Community Moderator

• Includes managing Twitter, Facebook, Telegram, Reddit, and others

• Plan content and social posts for all categories within the community

• Create and execute contests to drive engagement, sales, and audience reach

• Work with marketing to drive commerce, promotions, and revenue growth

• Review usage statistics and user feedback to modify editorial strategy and implementation

• Drafting social post copy, planning and/or creating graphics

• Flexibility and ability to adapt to shifting priorities

• Think and plan strategically to contribute to the Community team’s and company’s goals 

Responsibilities

• Monitor and moderate user-generated content within our forums, and social media outlets to maintain positive environments for our customers to participate in. Requires attention to detail in determining which content is suitable for redistribution and on which channels

• Publish content to social media outlets

• Work with our community partners, such as fan sites, external forums and social media destinations for our brands

• Consistently stimulate the conversation across platforms, in different channels and platforms

• Identify promotional opportunities - ie: third-party mentions, repurposing existing content, researching positive attributes of other communities that can be applied to ours, presence on additional platforms etc

• Provide basic customer assistance on social media channels when required

Additional Activities

Apply

WAX is an equal opportunity employer

• 3+ years managing online communities in the video gaming or cryptocurrency industries

• Strong writing skills

• Forums and/or community tools experience

• Excellent interpersonal and communication skills

• Good project management and problem solving skills

• This is a remote-based position and working alongside a remote team, therefore excellent time management skills are a must to excel in this position.

Requirements

WAX is the king of NFTs and we are building a future to where it will be redefined by its freedom. We are creating a platform that allows anyone to trade digital items instantly and securely, to anyone, anywhere. Our platform will redefine digital goods, vIRLs and distributed finance through decentralization and blockchain interoperability.

Our team is growing and we are looking to add a Community Moderator. The Community Moderator joins a team that is responsible for creating and executing a digital strategy, and building and managing a strong online community with the goal of broadening our global audience as well as encouraging product sales. This includes moderating and monitoring forums, organically encouraging the audience’s purchase of the product, designing community engagement programs, and reporting community issues.

Community Moderator